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"HelpDesk software is shared by all members of a support area."

EditBy: HELPDESK software is shared by all members of a support area. The most important being first point of contact for the helpdesk; (the staff that receive job requests for later resolution), where accuracy and appropriate decision making must be quick and efficient.
Helpdesk software generally provides a common database that is used by support staff to provide professional and prompt service. Information can be collected, shared and used to assist in the resolution of support issues.

In 2002 we introduced ServiceLog, a multi-user help desk program that was originally a custom application developed for a local Company. (Now CentreDesk Repair) The application remains a powerful help desk application for companies that service sites or various departments within an organization.
Apart from CDArtizan, all our Help Desk applications use a common data source, and can therefore be interchanged, depending on your needs. you can free download HelpDesk CDCorporate 4.004 now.

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  HelpDesk software is shared by all members of a support area.